VISITORS GUIDE
Patient & Visitor’s Guide
GUIDE
VISITOR’S GUIDE
Visiting Hours
| ROOM | TIME |
|---|---|
| Medical Intensive Care Unit (MICU) | 10:00 AM to 12:00 NN 4:00 PM to 6:00 PM |
| Coronary Care Unit (CCU) | 10:00 AM to 12:00 NN 4:00 PM to 6:00 PM |
| Acute Stroke Unit (ACSU) | 10:00 AM to 12:00 NN 4:00 PM to 6:00 PM |
| Surgical Intensive Care Unit (SICU) | 10:00 AM to 12:00 NN 4:00 PM to 6:00 PM |
| Private Rooms | 9:00 AM to 10:00 PM |
| Clinical Division and Pay Ward | 10:00 AM to 12:00 NN 3:00 PM to 8:00 PM |
GUIDELINES
To ensure the safety and well-being of our patients, staff, and visitors, we kindly request your adherence to the following guidelines when visiting patients at our hospital:
1. Visiting Hours: Please respect our visiting hours, which are designed to provide patients with ample time for rest and recovery. Check our website or inquire at the reception for specific visiting times.
2. Health Precautions: If you are feeling unwell, exhibiting symptoms of illness, or have been exposed to infectious diseases, we respectfully ask that you postpone your visit to protect the health of our patients and community.
3. Hygiene Practices: Please use hand sanitizer upon entering and leaving patient areas. Masks may be required in certain departments or patient rooms; please comply with any additional hygiene measures in place.
4. Quiet Environment: Maintain a quiet and calm environment within the hospital to support the healing of all patients. Please set mobile devices to silent mode and use headphones if listening to audio.
5. Visitor Limit: To avoid overcrowding and ensure a comfortable environment for all patients, we may limit the number of visitors per patient. Please check with the nursing staff for specific restrictions.
6. Children: For the safety of our younger guests and our patients, children under the age of 7 must be accompanied by an adult at all times.
7. Personal Belongings: Please keep personal belongings to a minimum when visiting. The hospital cannot be responsible for lost or stolen items.
8. Respect Privacy: Respect the privacy and comfort of other patients and hospital staff. Avoid entering other patients’ rooms and adhere to confidentiality and privacy guidelines.
9. No Smoking: Smoking is strictly prohibited within hospital premises. This includes e-cigarettes and other smoking devices.
10. Compliance: Please follow the guidance and instructions of hospital staff at all times. They are here to ensure the safety and well-being of everyone in the hospital.
Thank you for your cooperation and understanding. Your adherence to these guidelines helps us maintain a safe and healing environment for all our patients and visitors. If you have any questions or concerns, please do not hesitate to contact our hospital staff.
Wishing all our patients a swift recovery, and thank you to all our visitors for your support and cooperation.
Getting to MCU-FDTMF Hospital
| LOCATION | GUIDELINE |
|---|---|
| By Car (North) | 1. Start on the North Luzon Expressway (NLEX) heading south towards Metro Manila. 2. Exit NLEX and merge onto EDSA (Epifanio de los Santos Avenue) southbound towards Caloocan. 3. Continue on EDSA, passing through Valenzuela and into Caloocan. 4. Drive along EDSA; MCU-FDTMF Hospital will be on your left-hand side, shortly after passing Monumento Circle. |
| Coronary Care Unit (CCU) | 1. Begin on South Luzon Expressway (SLEX) heading north towards Metro Manila. 2. Transition onto Skyway and continue, following signs towards Manila. 3. Merge onto Osmeña Highway, continuing onto President Quirino Avenue, then onto Roxas Boulevard. 4. Turn right onto EDSA (Epifanio de los Santos Avenue) and proceed northbound. 5. Drive along EDSA, passing Makati, Ortigas, and into Caloocan. 6. MCU-FDTMF Hospital will appear on your right-hand side, located along EDSA, before reaching Monumento Circle. |
| By Bus | 1. Get on a bus heading towards Monumento or any service running along EDSA northbound. 2. Disembark at the bus stop nearest to MCU-FDTMF Hospital, located before the Monumento Circle on EDSA in Caloocan. 3. The hospital should be within a short walking distance from the bus stop. |
| By LRT | 1. Take the LRT 1 (Yellow Line) and get off at Monumento Station. 2. Leave the station and walk southbound along EDSA. 3. MCU-FDTMF Hospital is situated a short walk from the station, before reaching the roundabout of Monumento Circle. |
GUIDE
PATIENT’S GUIDE
ADMISSION PROCEDURE
Welcome to MCU-FDTMF Hospital, where your health and comfort are our top priorities. Please bring necessary documents for a smooth admission process.
1. Admitting Slip (for ER admissions and OPD registered patients).
2. Admission Letter from your Physician with the patient’s initial diagnosis.
3. Any valid government identification card or NSO Birth / Marriage Certificate
4. Cash / Card payment for hospital
For HMO / Company
• Your HMO card / Letter of Authorization
For those availing the Hospital Packages
• Package Enrollment Form
• OPD Card (for OPD registered
patients)
For Philhealth & Senior Citizen’s Availment
• Philhealth – CSF Accomplished
by Employer
• Senior Citizen’s ID
ACCOMPLISH THE ADMISSION DATA SHEET
This patient’s data will be entered into the Hospital Information System to be used as his / her admission profile as obtained from the handwritten accomplished form commencing on the date of admission.
Each patient will wear an ID band for the entire period of confinement at MCU-FDTMF Hospital.
GENERAL CONSENT FORM AND CONTRACT OF ADMISSION
The patient / responsible care partners (RCP) will sign the forms on the extent of complete hospital care, management of patient’s account, limitations on supply of medicines and external diagnostic reports, release of medical patient information and the waiver for safety and loss of personal belongings.
EMERGENCY ADMISSIONS
Patients who may wish to be admitted but was not able to secure direct admission letter from their private MCU-FDTMF Physician has to be referred first to the Emergency Room for assessment prior to admission.
Department Consultant on Duty will attend to walk-in patients’ cases or those without a preferred Physician for both Pay and CD patients.
ROOM QUEUING
The Admitting Department accepts advance requests for room reservation. Duly confirmed room assignment must be occupied by the patient within two (2) hours upon notice otherwise, it will be given to the next ipatient in line.
The Admitting Department reserves the right to follow the order of priority in assigning rooms; priority is given to ICU patients.
For non-emergency admissions, we recommend arriving between 1:30pm and 5:00pm, as this is when we typically have increased room availability.
Should your preferred room type not be available immediately, we will provide an appropriate alternative and arrange for a transfer to your selected room as soon as it becomes available.
DOCTOR’S OFFICES PROCEDURES
AMBULANCE SERVICE
All ambulance requests may be inquired and processed at the Admitting office only.
PHILHEALTH REQUIREMENTS
Steps in Accomplishing PhilHealth Requirements
Kindly present Philhealth number (if available) or verification thru Member’s name and birthdate then submit the following based on your category to the Billing section:
Employed Members:
Provide Claim Signature Form (CSF) signed by the employer to confirm your employment status.
Voluntary Members:
Receipt of latest 6 mos. contribution (3mos. restrospective & 3mos. prospective) from date of admission.
Indigent/Sponsored Members:
Updated and latest printout of Member Data Record (MDR) with validity period.
Declared Dependents (child under 21, legal spouse, or parent >60 years old):
Submit the PhilHealth number of the primary member for verification to ensure coverage.
In case of discrepancies in your records:
Complete the PhilHealth Membership Registration Form (PMRF) thoroughly to correct or update any changes in your membership details with necessary supporting documents for compliance.
By providing the correct documentation, you help us serve you better and ensure that your PhilHealth benefits are processed efficiently. For comprehensive details, please visit our Billing Section located at the 3rd floor, Building A, MCU-FDTMF Hospital.V
BILLING INFORMATION
Room and Board Charges:
Full rates apply from the first day of admission, irrespective of admission time.
A half-day charge is applied if discharged between 8:00 AM and 2:00 PM, while a full-day rate applies after 2:00 PM.
Other Hospital Charges:
Pharmacy, medical supplies used and other medical procedures performed are itemized and updated in the statement of account on a daily basis.
Special Package Deals:
Those who’ve prepaid for packages an option of Philhealth and Non-Philhealth deduction may apply. Note that additional services used beyond the package will be due before discharge.
Reviewing Your Statement of Account:
Regularly check your statement of account during your stay; it outlines all charges from room and board to medical procedures.
Payment Procedures:
For Private and Clinical Division Patients:
An initial deposit is required at admission, with periodic payments requested based on your stay duration.
For HMO and Corporate Account Holders:
Present your HMO Membership Card for declaration and verification purposes upon admission to bypass initial deposit requirements. Any charges beyond your coverage will be due before discharge.
Accepted Payment Methods:
We accept cash or credit cards. Personal checks may be used for initial or ongoing payments under specific conditions.
PhilHealth Coverage:
Ensure all required documents are submitted beforehand to reflect Philhealth deductions accurately on your final bill.
By understanding these guidelines, you can better navigate the billing process and manage your hospital expenses effectively.
MEDICAL RECORDS
Our Medical Records Section offers comprehensive services, ensuring patients have access to their clinical histories and treatments for personal, insurance, or institutional needs. This section aids in maintaining and retrieving medical documentation efficiently.
During admission or stay at the hospital
1. For a Temporary Medical Certificate, fill out the Medical Records form found at the Nurse’s Station..
2. Obtain approval from your attending physician for the form..
3. After approval, the relative will submit the request form at the Medical Records Office.
4. Ensure you receive and retain your claim stub.
5. You may claim your document within 24 hours from request to the Medical Records Office.
After discharge from the hospital
1. Fill out the Medical Records request form and note all official documents needed. This form is available at the Medical Records Section.
2. Upon request, a claim stub will be given and should be presented upon release of the document.
3. All Official Medical Records will be processed and accomplished within 2-3 days or upon availability of your attending physician.
You may contact the Medical Records Management Section for updates on your request at +632283672031 Loc 1138 +639171304294
PATIENT’S RIGHTS
We encourage you to speak openly with your health care provider, take part in your treatment choices, and protect your own safety by being well informed and involved in your care. As a patient at MCU-FDTMF Hospital, you have the following rights:
1. You have the right to receive considerate, respectful and compassionate health care in a safe setting regardless of your age, sex, gender, religion, ethnicity, political affiliation, disability or capacity to pay free from all forms o f abuse, neglect, or ill treatment.
2. You have the right to be assigned to a competent doctor/resident physician and be told of the names of al health care team members who are qualified to provide diagnosis, treatment and medical advice. Likewise, you have the right to know your hospital and physician fees, and receive information about the possibility of financial assistance
3. You have the right to notify a family member or person of your choice and your chosen doctor of your admission to the hospital.
4. You have the right to have someone remain with you during your hospital stay unless it compromises your or others’ rights, safety or health.
5. You have the right to exercise your spiritual and cultural beliefs within the capacity and rules of the hospital/medical center.
6. You have the right to be informed and give consent before any non-emergency procedure or research/experiment or to refuse such.
7. You have the right to privacy and confidentiality of your medical records according to laws, as well as in care discussions, examinations, and treatments and the right to see or get a copy of your medical records except those records restricted by law.
8. You may request for an escort during physical examinations.
9. You have the right to be represented by someone (assignee) to decide on your behalf when the circumstances warrant.
10. You have the right to ask about and be informed of the complaint process and express grievances without fear of recrimination or reprisal. You are encouraged to speak directly to the health care provider involved in your care. If there are issues not resolved to your satisfaction, or if you would like the help of someone not immediately involved, talk to the Patient Relations Staff or through our email: customercare@mcufdtmf.org
PATIENT’S RESPONSIBILITIES
As a valued patient at MCU FDTMF Hospital, you and/or your representative are expected to — to ensure that you receive the best possible care and contribute positively to the healthcare environment:
Know and Exercise Your Patient Rights: Familiarize yourself with your patient rights and exercise them responsibly and reasonably throughout your care journey.
Provide Accurate and Complete Medical Information: Share accurate health information with us to enable the best care possible.
Respect Physician’s Decisions: Collaborate with your physician and respect their judgements. Maintain open communication for optimal care outcomes.
Ask Questions and Seek Clarification: Do not hesitate to ask about diagnosis, treatment, costs, or concerns. Discuss challenges or alternative therapies.
Report Unexpected Changes: Promptly inform your doctor of any unexpected changes in your condition or symptoms for timely adjustment to your care plan.
Advance Directive Consideration: Share applicable Advance Directives with your doctors for proper care alignment.
Prioritize Wellness: Foster your well-being by embracing healthy lifestyle choices that positively impact your health.
Understand Informed Consent: Comprehend and accept the consequences of your informed consent decisions. If you refuse treatment or advice from your healthcare provider, understand that you must accept the related consequences and relieve the provider of any liability due to your exercise of the right to self-determination.
Provide Accurate Insurance Information: Collaborate for smooth billing by providing complete and accurate insurance details. Be knowledgeable and understand your health insurance coverage.
Provide Necessary Personal Information: When required, ensure that you share accurate personal details.
Settle Financial Obligations: Fulfill financial responsibilities promptly or explore suitable arrangements.
Relation to Others: Conduct yourself so as not to interfere with the well-being or rights of other patients or providers of health care. He/she shall act with respect to the rights and property of others and follow the policies and procedures of the health care establishment.
Follow Hospital Rules: Adhere to hospital rules and regulations, including policies related to smoking, visiting hours, security, privacy, and safety.
Minimize Personal Items: Bring only essentials for your hospital stay.
Voice Concerns Appropriately: Contact the Customer Care Office for assistance with concerns or through customercare@mcufdtmf.org Thank you for entrusting us with your care. Your partnership is invaluable, and together, we can create a positive and effective healthcare experience.